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At the core of your company are the relationships you form with your customers. Hear how one CM is collaborating with customers through open communication and transparent sales and customer service strategies. The goal of this webinar is to discuss new, unique, and innovative ways to engage with your customers and provide the best sales experience from the first meeting to project completion.
Indemnities and insurance provisions can provide your customer with recourse against your company that is otherwise not normally recoverable. In this webinar, Kent Pagel discusses what your customers intend with the indemnity and insurance provisions they include in their form customer contracts. He also covers the key themes to consider when negotiating an indemnity provision.
Very few projects are completed without at least a handful of minor issues. Every once in a while, however, “the project from hell” comes along that requires time and money to correct, either during construction or even years after completion.
This webinar focuses on some of the issues Jim has encountered during his 30+ years as an engineer in the structural building components industry, including design and detailing problems, bad installation and construction issues, and material limitations.
Production crews and designers depend on one another every day, yet the two departments can find themselves at odds: Was the callback caused by a poor design or a quality control issue in production? In this two-part series, learn how these CMs are breaking down barriers between the two departments. Part 1 focuses on how to create cross-functional teams to improve communication and increase engagement. Part 2 (coming in early 2021) will cover how breaking down barriers between these departments will have a positive effect on company culture.
A component manufacturer submits its bid or proposal to a customer. Rather than signing the bid, the customer issues its purchase order. In response the manufacturer issues a sales acknowledgement. Each of the forms contains terms and conditions of sale on the back. Some or all of the forms either get signed or none of them are signed. If a dispute later arises, how does it get resolved? Kent Pagel discusses best practices and answers the questions CMs have regarding this all too common battle of the forms.
Production crews and designers depend on one another every day, yet the two departments can find themselves at odds: Was the callback caused by a poor design or a quality control issue in production? In this two-part series, learn how these CMs are breaking down barriers between the two departments. In Part 1, Tony and Zach focused on how to create cross-functional teams to improve communication and increase engagement.
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