Inside Sales
Contact Information
SUMMARY: The Inside Salesperson is a pivotal role within Trussway and is vital to processing customer material orders taken by phone and fax. This position maintains records and enters data into a computer system to provide an accurate materials inventory, material order, shipping information, pricing data, and payables information.
COMPANY RESPONSIBILITIES:
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Safety – Observe and follow safety and security procedures designed to ensure the safety of our employees.
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High Performance – Consistently perform at a high level and with a sense of urgency.
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Integrity & Honesty – Demonstrate and enforce full compliance with rules, regulations, and standards in a candid, truthful, and ethical manner.
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Focus – Stays on task to achieve goals and objectives even during difficult and stressful situations.
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Teamwork – Cooperatively works with team members to solve problems, identify waste, and meet organizational goals.
POSITIONAL RESPONSIBILITIES:
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Enters material orders into order entry system/TOS
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Completes sales orders, including customer name, shipping address, quantity/type of materials, or retrieves purchase order number with designated materials
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Answers approximately 50 to 70 project-related telephone calls per day
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Creates extra work orders as required to resolve shipping and design issues
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Schedules customer orders for shipments and maintains Jobsite schedules
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Tracking orders and monitors the delivery process to provide inquiring customers with shipping status
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Assists in the resolution of shipping or scheduling errors
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Communicates design and performance issues to the proper individuals and departments
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Arranges COD orders if applicable
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Maintains applicable files, mail, orders, etc. in an organized and accurate manner
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Performs other job-related duties or special projects as assigned
COMPETENCIES, SKILLS, AND ABILITIES
To complete the job successfully, an individual must be able to perform each essential duty satisfactorily in a manufacturing facility exposed to the local weather conditions. Reasonable accommodations can be done to enable individuals with disabilities to perform the essential functions.
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Excellent customer service skills
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Attention to detail
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Information management; organizing and planning
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Knowledge of computers and relevant software applications, primarily Microsoft Office Products and Outlook
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Knowledge of wood species, treatments, dimensions, lengths, board footage, square footage, and linear footage
DIRECT REPORTS
- None
EDUCATION / EXPERIENCE
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High School Diploma
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3-5 years in wood product/lumber/truss experience in the multi-family construction industry is preferred
LANGUAGE SKILLS
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Ability to effectively present information and respond to questions from internal and external customers whose first language is English
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Bilingual in English and Spanish is a plus
CERTIFICATES, LICENSES, REGISTRATIONS
- None